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Learn how to sign up and use Netflix. Get help with account issues, troubleshooting and questions.
To contact Netflix Customer Service through the Netflix app, you'll need to download the app onto your iPhone, iPad, or Android smartphone or tablet. Calling from the Netflix app requires a stable internet connection that uses Wi-Fi or cellular data.
Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen. Video freezes but sound keeps playing. Can't sign in to Netflix. If you are experiencing a Netflix error, use this article to resolve the issue.
How to cancel Netflix. You can cancel your Netflix account at any time. Note: This is the only way to cancel your account and end your membership. Signing out of your account or deleting the Netflix app doesn't cancel your account. When membership charges stop.
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Learn how to update or change your Netflix payment method, resolve payment issues, or investigate unexpected charges.
If you have trouble signing in to your Netflix account, choose the option that best matches your issue. If you get an error message when signing in. If you get an Incorrect Password message or forgot your password, you will need to change your password.
Learn about Netflix features on iPhone, iPad, and iPod touch, including how to set up and sign out of your account. If you don't know if Netflix works on your device, follow the steps in the “Set Up Netflix” section.
You can watch Netflix on Mac, Windows, or Chromebook computers. To get started, go to netflix.com using a supported web browser, or get the Netflix app for Windows. Note: For issues getting started, make sure your computer and browser meet these system requirements.
Your service code is the 6-digit number that appears near the phone number to call us. If you don't see a service code, contact us for help finding your account. Mobile phone or tablet. Open a mobile browser and go to netflix.com. If asked, sign in with your email or phone number and password.