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It differs from operations management in general, since the processes of service organizations differ from those of manufacturing organizations. [2]: 2–7 In a post-industrial economy, service firms provide most of the GDP and employment. As a result, management of service operations within these service firms is essential for the economy. [3]
Chase is known for the Production & Operations Management series book on Operations and Supply Chain [1] with the 13th edition being co-authored with R. Jacobs. With versions in seven different languages, it is one of the world's most widely used texts on the topic. Chase's two most cited articles, "Where Does the Customer Fit in a Service ...
Manufacturing & Service Operations Management is a bi-monthly peer-reviewed academic journal established in 1999 that is published by the Institute for Operations Research and the Management Sciences. It covers analytical research about operations management in the manufacturing/service industry.
Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.
A service blueprint for the organization of a conference. The service blueprint is an applied process chart which shows the service delivery process from the customer's perspective. The service blueprint is one of the most widely used tools to manage service operations, service design and service.
Project production management (PPM) [1] [2] is the application of operations management [2] [3] to the delivery of capital projects. The PPM framework is based on a project as a production system view, [ 1 ] [ 2 ] [ 3 ] in which a project transforms inputs (raw materials, information, labor, plant & machinery) into outputs (goods and services).
Service science, management, and engineering (SSME) is a term introduced by IBM to describe an interdisciplinary approach to the study and innovation of service systems. More precisely, SSME has been defined as the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with ...
The Project Management Body of Knowledge (PMBOK) is a set of standard terminology and guidelines (a body of knowledge) for project management.The body of knowledge evolves over time and is presented in A Guide to the Project Management Body of Knowledge (PMBOK Guide), a book whose seventh edition was released in 2021.
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