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Mystery shoppers go by a couple different names – evaluators, secret shoppers — but, regardless of the name, the job’s the same: mystery shoppers document their experiences to help ...
IGA was founded in the United States as the Independent Grocers Alliance in 1926. The headquarters is in Chicago, Illinois, in the United States. [1] History.
Independent shopkeepers include (but are not limited to) grocers, corner shopkeepers, newsagents, butchers, bakers, booksellers, florists, and antique dealers. A shopkeeper may serve clients at a counter and carry out other duties such as taking customer payments, giving change, helping customers, and wrapping gifts and purchases.
In March 2017, Instacart agreed to pay $4.6 million to settle a class action settlement stemming from the alleged misclassification of its personal shoppers as independent contractors. The suit, filed in March 2015, alleged 18 violations, including improper tip pooling and failure to reimburse workers for business expenses. [61] [62]
The last of the Chicago-area Cub Foods stores closed on December 10, 2006. A majority of them were sold to Central Grocers Cooperative and operated as Strack & Van Til and Ultra Foods by a wholly-owned unit of the cooperative, and as Garden Fresh Markets by one of its members; [ 9 ] others were sold to Grand Mart International Foods.
Mystery shopping organizations advise that their research should only be used for employee incentive programs and that punishment or firing is an inappropriate use of mystery-shopper data. However, stories of employees being fired as a direct result of negative mystery shopper feedback are not uncommon. [7]