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The Defense Travel System (DTS) is a software application used by the U.S. Department of Defense which allows defense travelers to manage their commercial travel in accordance with the government's Joint Travel Regulations.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
Global Command and Control System (GCCS) is the United States' armed forces DoD joint command and control (C2) system used to provide accurate, complete, and timely information for the operational chain of command for U.S. armed forces.
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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
On October 3, 2016, the Army Office of Business Transformation launched Army Ideas for Innovation (AI2) as a replacement for the Army Suggestion Program (ASP), which was suspended in 2013. [11] Created at the direction of the United States Under Secretary of the Army , AI2 is a crowd-source innovation program built on the milSuite platform.
"In late 1995, the Under Secretary of Defense for Personnel and Readiness, the USD Comptroller, and the Assistant Secretary of Defense Command, Control, Communications, and Intelligence asked the USD for Acquisition and Technology to convene a Defense Science Board Task Force on Military Personnel Information Management to advise the Secretary of Defense on the best strategy for supporting ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.