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Planning for NG911 started in 2000 and was published in NENA's Future Path Plan in 2001. [6] NENA's NG911 Project began in 2003 and continues to an ultimate goal of establishing national NG911 architecture and operations standards, and implementation plans to accomplish advanced 911 systems and services.
The first use of a national emergency telephone number began in the United Kingdom in 1937 using the number 999, which continues to this day. [6] In the United States, the first 911 service was established by the Alabama Telephone Company and the first call was made in Haleyville, Alabama, in 1968 by Alabama Speaker of the House Rankin Fite and answered by U.S. Representative Tom Bevill.
Enhanced 911 (E-911 or E911) is a system used in North America to automatically provide the caller's location to 911 dispatchers. 911 is the universal emergency telephone number in the region. In the European Union, a similar system exists known as E112 (where 112 is the emergency access number) and known as eCall when called by a vehicle.
Public-safety answering point in Kraków, Poland. A public-safety answering point (PSAP), sometimes called a public-safety access point, is a type of call center where the public's telephone calls for first responders (such as police, fire department, or emergency medical services/ambulance) are received and handled.
9-1-1 emergency dispatch center. An emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services (EMS), and the dispatching and support of EMS resources responding to an emergency call.
The Chicago Police Department solved this dilemma by creating teams of rapid response officers in each of Chicago's 25 Police Districts.These rapid response officers still use the traditional methods for emergencies and rapid response, and are able to take most of the emergency calls in their sectors, which are groupings of three to five beats.
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The National Incident Management System (NIMS) is a standardized approach to incident management developed by the United States Department of Homeland Security.The program was established in March 2004, [1] in response to Homeland Security Presidential Directive-5, [1] [2] issued by President George W. Bush.