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An open-ended question is a question that cannot be answered with a "yes" or "no" response, or with a static response. Open-ended questions are phrased as a statement which requires a longer answer. They can be compared to closed-ended questions which demand a “yes”/“no” or short answer. [1]
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[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
The XY problem is a communication problem encountered in help desk, technical support, software engineering, or customer service situations where the question is about an end user's attempted solution (X) rather than the root problem itself (Y or Why?). [1]
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Image credits: PsychoticSM Similarly, this sort of entitlement isn’t just modern, even if it feels like it. American journalist Damon Runyon wrote "the customer is always right in taking ...
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