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Delhivery is an Indian logistics and supply chain company, based in Gurgaon. [3] It was founded in 2011 by Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati. The company has over 85 fulfillment centres , 29 automated sort centres, 160 hubs, 7,500+ partner centres, and 3,500+ direct delivery centres, as of 2021. [ 4 ]
The service became quickly popular: for UPS the number of packages tracked on the web increased from 600 a day in 1995 [9] to 3.3 million a day in 1999. [10] On-line package tracking became available for all major carrier companies, and was improved by the emergence of websites that offered consolidated tracking for different mail carriers. [11]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
Package delivery from a UPS truck. Package delivery or parcel delivery is the delivery of shipping containers, parcels, or high-value mail as single shipments. The service is provided by most postal systems, express mail, private courier companies, and less-than-truckload shipping carriers. [1]
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Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
It is a unique ID number or code assigned to a package or parcel. The tracking number is typically printed on the shipping label as a bar code that can be scanned by anyone with a bar code reader or smartphone. In the United States, some of the carriers using tracking numbers include UPS, [1] FedEx, [2] and the United States Postal Service. [3]
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