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2. Patient advocacy - Wikipedia

   en.wikipedia.org/wiki/Patient_advocacy

   Patient advocacy, as a hospital-based practice, grew out of this patient rights movement: patient advocates (often called patient representatives) were needed to protect and enhance the rights of patients at a time when hospital stays were long and acute conditions—heart disease, stroke and cancer—contributed to the boom in hospital growth.

3. Ensuring Patient Access and Effective Drug Enforcement Act

   en.wikipedia.org/wiki/Ensuring_Patient_Access...

   The Ensuring Patient Access and Effective Drug Enforcement Act of 2016 is a United States federal statute enacted by the 114th United States Congress and signed into law by President Barack Obama on April 19, 2016.

4. Medical home - Wikipedia

   en.wikipedia.org/wiki/Medical_home

   Standards for the provision of appropriate patient education, self-management and community resources also are addressed. Accessibility, including written policies that support patient access and routine assessment of patients' perceptions and satisfaction regarding access to the medical home. Medical care must be available 24/7, 365 days a year.

5. AOL Mail

   mail.aol.com

   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

6. Competence (human resources) - Wikipedia

   en.wikipedia.org/wiki/Competence_(human_resources)

   Organizational competencies: The mission, vision, values, culture and core competencies of the organization that sets the tone and/or context in which the work of the organization is carried out (e.g. customer-driven, risk taking and cutting edge). How we treat the patient is part of the patient's treatment.

7. Patients' rights - Wikipedia

   en.wikipedia.org/wiki/Patients'_rights

   A patient's bill of rights is a list of guarantees for those receiving medical care. It may take the form of a law or a non-binding declaration. Typically a patient's bill of rights guarantees patients information, fair treatment, and autonomy over medical decisions, among other rights.