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In United States healthcare, service excellence is the ability of the provider to consistently meet and manage patient expectations. Clinical excellence must be the priority for any health care system. [1] However, the best healthcare systems combine professional (clinical) service excellence with outstanding personal service.
Cultural competence is a practice of values and attitudes that aims to optimize the healthcare experience of patients with cross cultural backgrounds. [6] Essential elements that enable organizations to become culturally competent include valuing diversity, having the capacity for cultural self-assessment, being conscious of the dynamics inherent when cultures interact, having ...
Based upon a review of the research on organizational culture attributes in healthcare organizations, 14 cultural attributes were identified that were particularly relevant to physicians ...
The Purnell Model for Cultural Competence was developed by Larry D. Purnell and Betty J. Paulanka, [1] as an outline to classify and arrange elements that have an effect on the culture of an individual. [2] The framework uses an ethnographic method to encourage cultural awareness and appreciation [3] in relation to healthcare.
Cultural safety aims to enhance the delivery of health services through a culturally safe workforce by: 1) identifying the power relationship between the service provider and the people who use the service. The health care provider accepts and works alongside others after undergoing a careful process of institutional and personal analysis of ...
The Veterans Administration Health System, [13] Group Health Cooperative, [14] Kaiser Permanente [15] and Geisinger Health System [16] were among the vanguard organizations who also published insights from their experience of launching formal learning health system activities. Increasingly, academic health systems have taken up the principles ...
A health system, health care system or healthcare system is an organization of people, institutions, and resources that delivers health care services to meet the health needs of target populations. There is a wide variety of health systems around the world, with as many histories and organizational structures as there are countries.
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