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According to the BBC: "Customer service is the brand experience we create for customers who are currently licensed, unknowingly unlicensed or who don't need a licence", whereas "Collections is the brand experience we create for those customers whose television licence has expired and whom TV Licensing wants to motivate to renew."
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The BBC's first official online service was the BBC Networking Club, which was launched on 11 May 1994. The service was subsequently relaunched as BBC Online in 1997, before being renamed BBCi, then bbc.co.uk, before it was rebranded back as BBC Online.
Watchdog is a British consumer investigative journalism programme that was broadcast on BBC One from 14 July 1985 to 17 October 2019. The programme focused on investigating complaints and concerns made by viewers and consumers over problematic experiences with traders, retailers and other companies around the UK, over customer services, products, security, and possible fraudulent/criminal ...
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...