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LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.
Text (WSE: TXT) [4], previously known as LiveChat Software, is a Polish software company specializing in customer service and artificial intelligence solutions. [5] Based in Wrocław, it offers a suite of tools for B2B and B2C communication, including popular platforms like LiveChat, ChatBot, and HelpDesk. [6]
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As of 2019, the average typing speed on a mobile phone was 36.2 wpm with 2.3% uncorrected errors—there were significant correlations with age, level of English proficiency, and number of fingers used to type. [3] Some typists have sustained speeds over 200 wpm for a 15-second typing test with simple English words. [4]
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