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In recent years, prominent virtual assistants for direct consumer use have included Apple's Siri, Amazon Alexa, Google Assistant, and Samsung's Bixby. [2] Also, companies in various industries often incorporate some kind of virtual assistant technology into their customer service or support. [3]
Amazon Echo, often shortened to Echo, is a brand of smart speakers developed by Amazon.Echo devices connect to the voice-controlled intelligent personal assistant service Alexa, which will respond when a user says "Alexa".