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  2. American Customer Satisfaction Index - Wikipedia

    en.wikipedia.org/wiki/American_Customer...

    A company's ACSI score is derived from three manifest variables (i.e. survey questions) within the ACSI questionnaire, each rated on a 1-10 scale by the respondents interviewed for that company, government agency, or other organization: [7]

  3. Questionnaire for User Interaction Satisfaction - Wikipedia

    en.wikipedia.org/wiki/Questionnaire_for_User...

    The QUIS is currently at Version 7.0 with demographic questionnaire, a measure of overall system satisfaction along 6 scales, and measures of 9 specific interface factors. These 9 factors are: screen factors, terminology and system feedback, learning factors, system capabilities, technical manuals, on-line tutorials, multimedia ...

  4. National Student Survey - Wikipedia

    en.wikipedia.org/wiki/National_Student_Survey

    The National Student Survey is an annual survey, launched in 2005, [1] [2] of all final year undergraduate [3] [4] degree students at institutions in England, Scotland, Wales and Northern Ireland within the United Kingdom. The survey is designed to assess undergraduate students' opinions of the quality of their degree programmes, with seven ...

  5. Net promoter score - Wikipedia

    en.wikipedia.org/wiki/Net_promoter_score

    Other researchers have noted that there is no empirical evidence that the "likelihood to recommend" question is a better predictor of business growth than other customer-loyalty questions (e.g., overall satisfaction, likelihood to purchase again, etc.), and that the "likelihood to recommend" question does not measure anything different from ...

  6. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    A 2008 survey found that only 3.5% of Chinese consumers were satisfied with their online shopping experience. [37] A 2020 Arizona State University survey found that customer satisfaction in the United States is deteriorating. Roughly two-thirds of survey participants reported feeling "rage" over their experiences as consumers.

  7. Questionnaire construction - Wikipedia

    en.wikipedia.org/wiki/Questionnaire_construction

    What is often referred to as "adequate questionnaire construction" is critical to the success of a survey. Inappropriate questions, incorrect ordering of questions, incorrect scaling, or a bad questionnaire format can make the survey results valueless, as they may not accurately reflect the views and opinions of the participants.

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