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It was merged with BT's Business and Public Sector division to form BT Enterprise in October 2018. Wholesale and Ventures provided services to BT's other divisions: BT Consumer, BT Business and Public Sector and EE. It also offered services to media companies and broadcasters, and its ventures side offered a range of products and services.
Bas Burger, CEO of BT Global at the time, was appointed CEO of the new combined business. Enterprise's Wholesale unit (marketed as BT Wholesale) provides communication providers and other organisations with fixed or mobile phone services, with more than 1,400 customers, including Sky, Talk Talk, Virgin Media O2 and Three.
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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...
BT Business and Public Sector was a division of United Kingdom telecommunications company BT Group that provided fixed-line, mobile, broadband and IT services to businesses (predominantly small and medium-sized enterprises) and the public sector in the UK and Ireland. [1]
BT Global is a division of United Kingdom telecommunications company BT Group that provides global security, cloud and networking services to multinational companies worldwide, with operations in 180 countries. [2] It was established in July 2000 as BT Ignite. [3]
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