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NHS Direct was the health advice and information service provided by the National Health Service (NHS), established in March 1998. The nurse-led telephone information service provided residents and visitors in England with healthcare advice 24 hours a day, every day of the year through telephone contact on the national non-geographic 0845 46 47 number. [1]
NHS Direct Wales is a 24-hour telephone and internet health advice service provided by NHS Wales to enable people to obtain advice when use of the national emergency telephone number (999 or 112) does not seem to be appropriate but there is some degree of urgency; it also functions as a confidential advice service for some medical matters which a patient might be reluctant to discuss with ...
11 is a free-to-call [Single Non-Emergency Number|single non-emergency number]] medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
NHS Direct Wales / 111 Wales - a 24-hour telephone and internet health advice service provided by NHS Wales to enable people to obtain advice when use of the national emergency telephone number (999 or 112) does not seem to be appropriate but there is some degree of urgency.
Carson's proposal for “A new model of integrated out-of-hours provision ... accessed by patients via a single telephone call, routed in the first place through NHS Direct and passed, where necessary, to the appropriate provider of out-of-hours services in that locality.” eventually developed into NHS 111 and influenced the formulation of ...
Due to concerns raised by patients having to pay unfair costs when calling NHS services by telephone, [102] the usage of 0870 non-geographic numbers was banned by the Department of Health in 2005. [103] [104] [105] At that time, 0870 numbers often cost more to call than geographic 01 and 02 numbers and were not usually included in bundled minutes.
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The NHS has also launched a COVID-19 helpline on 119 so that these calls do not go through the 111 call centre. Local electricity network operators can be reached on 105 to report power cuts. [55] Two telephone helplines within the regular code space have only eight digits: 0800 11 11 for ChildLine and 0845 4647 for NHS Direct in Wales.