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System zur Zukunftssicherung: Total Quality Management (TQM), Düsseldorf, Germany: Verein Deutscher Ingenieure, 1996, OCLC 632959402, VDI 5500; Total Quality and Marketing/Management Tools, Paris, France: AFNOR, 1998, FD X50-680; Total Quality Management: Guide to Management Principles, Turkish Standards Institution (TSE), 2006, TS 13133
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.
Deming offered 14 key principles to managers for transforming business effectiveness. The points were first presented in his book Out of the Crisis (p. 23–24). [33] Although Deming does not use the term in his book, it is credited with launching the Total Quality Management movement. [34]
The seven basic tools of quality are a fixed set of visual exercises identified as being most helpful in troubleshooting issues related to quality. [1] They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues.
The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.
Six Sigma (6σ) is a set of techniques and tools for process improvement.It was introduced by American engineer Bill Smith while working at Motorola in 1986. [1] [2]Six Sigma strategies seek to improve manufacturing quality by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes.
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction ( ISO 9001:2015 ). [ 1 ]
2.3 Total quality management. 2.4 Models and standards. 2.5 Company quality. 3 In practice. ... [7] Quality assurance includes two principles: "fit for purpose" (the ...