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Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. [1] The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s.
It included pre-incident preparedness and acute crisis management through post-crisis follow-up. The purpose of CISM is to decrease the likelihood of post-traumatic stress disorder developing after a crisis. [1] Research by Suzanna C Rose et al., 2002, indicates that debriefing techniques do not decrease rates of PTSD. [2]
Different crisis response strategies include denial, diminish, rebuild, and reinforce. The importance of crisis timing strategies, such as pre-crisis preparation, crisis identification, crisis assessment, and crisis communication. Timing is critical in crisis management, as delays or inappropriate responses can worsen the crisis.
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The studies of Sir Francis Galton are said to have laid the foundation for the critical incident technique, but it is the work of Colonel John C. Flanagan, that resulted in the present form of CIT.
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7. The deny posture crisis response strategies should be used for rumor and challenge crises, when possible. 8. Maintain consistency in crisis response strategies. Mixing deny crisis response strategies with either the diminish or rebuild strategies will erode the effectiveness of the overall response. Source: Coombs, W.T. (2007b).
Development of a real crisis plan and post-crisis plan is key to the daily maintenance of the evidence-based practice of the Wellness Recovery Action Plan as referenced by the SAMHSA National Registry for Evidence-Based Programs and Practices. [4] Recovery from personal crisis or health crisis may be impeded by trauma, circumstance, or anxiety.
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