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  2. Bonus–malus - Wikipedia

    en.wikipedia.org/wiki/Bonus–malus

    In call centers, a bonus–malus arrangement is a section in the contract between the company buying the call center services (buyer) and the company providing the call center services (call center) allowing for a payment to be made from one company to the other. As part of the contract, both companies agree on a set of Key Performance ...

  3. List of telephony terminology - Wikipedia

    en.wikipedia.org/wiki/List_of_telephony_terminology

    Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...

  4. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

  5. Bosses: Gen Z and millennial workers have no clue what ... - AOL

    www.aol.com/finance/bosses-gen-z-millennial...

    Meaning: Search Engine Optimisation 5. FTE Meaning: Full Time Equivalent 6. AWOL Meaning: Absent Without Leave 7. IRL Meaning: In Real Life 8. B2B Meaning: Business-to-business 9. WFH Meaning ...

  6. Definition - Wikipedia

    en.wikipedia.org/wiki/Definition

    A definition states the meaning of a word using other words. This is sometimes challenging. Common dictionaries contain lexical descriptive definitions, but there are various types of definition – all with different purposes and focuses. A definition is a statement of the meaning of a term (a word, phrase, or other set of symbols).

  7. Dictionary - Wikipedia

    en.wikipedia.org/wiki/Dictionary

    Langenscheidt dictionaries in various languages A multi-volume Latin dictionary by Egidio Forcellini Dictionary definition entries. A dictionary is a listing of lexemes from the lexicon of one or more specific languages, often arranged alphabetically (or by consonantal root for Semitic languages or radical and stroke for logographic languages), which may include information on definitions ...

  8. Obamacare’s Medicaid Expansion Slashed The Uninsured Rate ...

    data.huffingtonpost.com/2017/medicaid-expansion

    In non-expansion states, people below the poverty level get no help, because private insurance subsidies are available only to people who earn more than that. If the Affordable Care Act were repealed, the national uninsured rate would rise, a trend that would hit hardest in those states that had more uninsured before the law.

  9. AOL Help

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    Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.