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Check the physical connection - A loose cable or cord can often be the cause of a connection problem. Make sure everything is securely connected to the wall and device. 3. Reboot your modem/router - Sometimes the old "turn it off and on again" approach actually does work! Just wait about five minutes before turning it back on to make sure ...
If something is wrong with your mobile web browser, it can cause AOL websites to stop working. Get back to what you're doing by fixing the source of the problem.
Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
An active internet connection is required to be able to access all the best that America Online® offers. If you're using dial-up internet and can't connect, try the following troubleshooting steps: Check the dial tone - If you DO have one, it's likely the problem has something to do with your computer.
1. Sign into AOL Mail on a web browser. 2. Compose an email and add your own email address in the "To" field. 3. Send the email and check if it arrives.
(A majority of dial-up connections have speeds of 28kbs or less because of issues with the phone lines). If you try to watch a video clip with a bit rate of 300kbs over a dial-up connection, the video will not play. For the best viewing experience, we recommend that you use a high-speed internet connection such as DSL or cable modem.
An email was sent to our customers in 2017 warning that AOL Mail would no longer be accessible through third-party apps if connection settings weren't updated by November 7, 2017. If you still haven't done so, update your connection settings now. Verizon.net customers: Learn how to update connection settings for your accounts.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.