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In 2018 the council began the process of incorporating services which Capita had provided for the council for 11 years, including "customer services, HR pay, revenues and benefits, procurement, health and safety, print, post room and IT services". This also includes the incorporation of 300 jobs under the council's LATCo.
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The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. [2] 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.