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Research indicates that initiatives aimed at reducing nurse burnout correlate with better patient outcomes, including higher quality of care and patient satisfaction. As demands on nurses continue ...
A 2022 National Center for Health Workforce Analysis job satisfaction survey found over half of nurses have considered leaving their profession, citing burnout and stressful work environments as ...
In ICU personnel, burnout and compassion fatigue has been associated with decreased quality of care and patient satisfaction, as well as increased medical errors, infection rates, and death rates, making this issue one of concern not only for providers but patients. [44] These outcomes also impact organization finances. [56]
The healthcare landscape continues to evolve, and factors like an aging population, [9] physician shortage, change from volume-based care to value-based care, [10] Patients as customer [11] are some drivers of the change. These changes are happening rapidly and concurrently with a consequent adverse impact on physician burnout.
Marlene F. Kramer was an American nurse, educator and author. She wrote a 1974 book, Reality Shock: Why Nurses Leave Nursing, which examined burnout in the nursing profession. Her book has been widely cited in subsequent studies on retention and satisfaction within nursing.
Due to the stress from the Coronavirus many nurses are facing compassion fatigue and burnout. Part of burnout is due to a nursing shortage, there are more patients than nurses are used to taking care of at once. Increasing workload has made longer shifts for most nurses, lack of enthusiasm, and many have become emotionally drained. [34]
Patient satisfaction is a measure of the extent to which a patient is content with the health care which they received from their health care provider. In evaluations of health care quality , patient satisfaction is a performance indicator measured in a self-report study and a specific type of customer satisfaction metric.
[7] [8] For the healthcare worker however, psychological damage such as post-traumatic stress can result, [4] in addition to a decrease in job motivation. [7] Aggression also harms patient care. Rude remarks from patients or their family members can distract healthcare professionals and cause them to make mistakes during a medical procedure. [9]
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