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Find the information you need to contact Aetna, including phone numbers, address, social networks, as well as customized options for members, employers, health care providers, and insurance agents and brokers.
If you’re a health care professional who has a question about our medical plans or behavioral health coverage, we’re here to help. Just fill out the form below and we’ll get back to you soon.
Providers. Members. Contact options for consumers. Speak with a licensed agent. Our trained agents are ready to help you choose the right plan for your needs. 1-844-383-6129 (TTY: 711) Call us Monday to Friday, 8 AM to 9 PM ET. Sign up for updates. We’ll share information about our plans and more benefits for you. All fields are required.
Discover Aetna provider phone numbers. Simplify interactions and access support promptly with accurate and up-to-date contact information.
1-800-624-0756 (TTY: 711) for HMO-based benefits plans 1-888-632-3862 (TTY: 711) for indemnity and PPO-based benefits plans
Some services and equipment require prior approval, including durable medical equipment, hospital ambulatory surgery, hospital outpatient and radiology and pathology and lab. To confirm benefits, you can call your provider support team at 1-888-632-3862 (TTY: 711).
Have questions or need help from our Provider Relations team? The quick links on this page help you do things like file claims and appeals, submit prior authorization (PA) requests or check member eligibility.
for: Physicians, Health Care Professionals, Providers. Hours of operation are Monday-Friday 8:00 a.m.-6:00 p.m. EST. Phone: (888) 837.2951 or (888) 837.2964. Payer ID 62118. Virtual Credit Card (VCC) payment enrollment helpline. Phone: (888) 834.3511 or (888) 837.2964. Payer ID 62118.
* Some services and equipment require prior approval, including durable medical equipment, hospital ambulatory surgery, hospital outpatient and radiology and pathology and lab. To confirm benefits, you can call your provider support team at 1-888-632-3862 (TTY: 711).
Medicare Helpline & Website - Get general or claims-specific Medicare information, request documents in alternate formats and make changes to your Medicare coverage. Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day.