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While it includes "customer service" in the title, the fact that the job leads with a need to accomplish daily, weekly and monthly close rates makes it clear that sales is a primary focus.
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...
[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
The service was conceived and created by Michael Quoc (Director of Products), [4] Matthew Fukuda (Head of Design), Eric Fixler (Engineering Lead) and others in the Yahoo! Advanced Products Group incubator. On November 3, 2008, Yahoo! Live announced that the service would be ended on Dec. 3. [5]
A screenshot of the Yahoo! Chat service, c. 2000. Yahoo! Messenger allowed private group conversations. Yahoo! Chat was a free online chat room service provided exclusively for Yahoo! users. Yahoo! Chat was first launched on January 7, 1997. Yahoo! Chat was a separate vertical on Yahoo!. [2] On March 9, 1998, the first public version of Yahoo!
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.
Though the service itself was free, the contents of the answers were owned by the respective users; Yahoo! maintains a non-exclusive and royalty-free worldwide right to publish the information. [30] Chat was explicitly forbidden in the Community Guidelines, although categories like Politics and Religion & Spirituality were mostly opinion. [31]