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Drivers then only directly received the part of the tip that exceeded the guaranteed minimum per order. [66] [67] A DoorDash customer filed a class action lawsuit against the company for its "materially false and misleading" tipping policy. [66] [67] The case was referred to arbitration in August 2020. [68] Under pressure, the company revised ...
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DoorDash is now testing a warning about bad service, like cold food and long wait times, if you don’t tip your driver with a new, in-app notification.
The app had to pay $2.5m in a lawsuit in 2019 surrounding the tips and ditched the policy after an onslaught of social media criticism was directed towards the app and the company’s CEO, Tony Xu.
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The nudge from DoorDash has drawn mixed reactions. Doordash’s new tip system just shows why tipping is a ridiculous way to pay employees. Just pay your workers.
Tony Xu (born Xu Xun, 1983/1984) [1] is a Chinese American billionaire businessman and the co-founder and CEO of DoorDash.Xu was born in Nanjing and immigrated to the United States with his parents at the age of four.