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  2. Amazon sharply upped ‘performance improvement plans’ for ...

    www.aol.com/finance/amazon-sharply-upped...

    In the months before Amazon laid off tens of thousands of workers, it also put a large number of employees on performance improvement plans, known as PIPs, according to a new report.. The details ...

  3. Microsoft and Amazon are using performance reviews to decide ...

    www.aol.com/finance/microsoft-amazon-using...

    Amazon has also been doing the same: Before laying off 27,000 workers between 2022 and 2023, the employer put a large number of employees on performance improvement plans (PIPs). Then the firings ...

  4. Amazon axed more than 100 customer service managers in CEO ...

    www.aol.com/finance/amazon-axed-more-100...

    The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...

  5. Business process re-engineering - Wikipedia

    en.wikipedia.org/wiki/Business_process_re...

    This linkage should show the thread from the top to the bottom of the organization, so each person can easily connect the overall business direction with the re-engineering effort. This alignment must be demonstrated from the perspective of financial performance, customer service, associate value, and the vision for the organization. [18]

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

  7. Performance improvement - Wikipedia

    en.wikipedia.org/wiki/Performance_improvement

    Performance is a measure of the results achieved. Performance efficiency is the ratio between effort expended and results achieved. The difference between current performance and the theoretical performance limit is the performance improvement zone. Another way to think of performance improvement is to see it as improvement in four potential areas:

  8. Service quality - Wikipedia

    en.wikipedia.org/wiki/Service_quality

    Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

  9. Amazon workers worldwide set to protest on Black Friday ... - AOL

    www.aol.com/news/amazon-workers-worldwide-set...

    Amazon workers in more than 20 countries, including the United States and the United Kingdom, plan to hold protests or go on strike between Black Friday and Cyber Monday, two of the marquee ...