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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
MIT license (ZPL v 2.0 for the template system) Python: SQLite, MySQL, PostgreSQL, [22] anydbm 2001 2.4.0 [23] 2024-07-13; 6 months ago StarTeam: originally Starbase Corporation, currently Borland: Proprietary C++, Java, etc. SQL Server recommended, Oracle, IBM Db2 supported Unknown Supportworks: Hornbill Systems Proprietary C++ and PHP
Robust charting capacity, a workflow builder, drag-and-drop Dashboard editors, and automation capabilities are all standard. Request Tracker receives and manages all email sent to any of your key email addresses: support@, sales@, helpdesk@, security@, etc. Staff can manage ticket replies via email or by using RT’s full web interface.
Jira (/ ˈ dʒ iː r ə / JEE-rə) [4] is a software product developed by Atlassian that allows bug tracking, issue tracking and agile project management.Jira is used by a large number of clients and users globally for project, time, requirements, task, bug, change, code, test, release, sprint management.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
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