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TOPdesk focuses primarily on organizations in the medium-sized and large companies and non-profit organizations in the healthcare, higher education and (national) government sectors. The company was originally an ITSM solution, but nowadays also helps its customers with shared services and Enterprise Service Management (ESM).
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
This new approach reduced the duplication of activities in the service providers, and introduced the concept of a ‘service integrator’. This new service integration capability provided governance and coordination to encourage service providers to work together to drive down costs and improve service quality.
Axios Systems was a provider of Service Desk, IT Service Management and IT asset management software. Its assyst enterprise application suite was the first to support ITIL best practices. In March 2021, the company was acquired by IFS AB and its product was rebranded as IFS assyst .
UNICOM Government, Inc. (UGI) is an American information technology (IT) hardware company. [ 1 ] [ 2 ] It is a sub-division of UNICOM Global . It was formerly GTSI Corp, founded in 1983 and acquired by UNICOM Global in 2012 (see history).
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.
SolarWinds Corporation is an American company that develops software for businesses to help manage their networks, systems, and information technology infrastructure. It is headquartered in Austin, Texas, with sales and product development offices in a number of locations in the United States and several other countries. [3]
Ivanti (/ ˌ iː ˈ v ɒ n t iː /) is an IT software company headquartered in South Jordan, Utah, United States.It produces software for IT Security, IT Service Management, IT Asset Management, Unified Endpoint Management, Identity Management and supply chain management.
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