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Ultra Mobile is a mobile virtual network operator (MVNO) that uses the T-Mobile US network. Customers can choose the number of minutes, text messages, or data that can be used via a prepaid mobile phone plan.
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
Operates on Verizon's native 4G/LTE network and WiFi calling (no 3G – Verizon will shut this down at the end of 2020 anyway or roaming- some reports of LTEiRA roaming with talk and text). No toll-free customer service #; service provided via in-app chat, text, Facebook, or Twitter; callbacks by request.
The company was founded in 2015 as Mint SIM, a subsidiary of Ultra Mobile, by David Glickman and Rizwan Kassim. [3]In November 2019, the corporate spin-off of Mint Mobile from Ultra Mobile was completed [4] and Ryan Reynolds acquired 25% ownership in the company.
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