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Outsourcing is a business practice in which companies use external providers to carry out business processes, that would otherwise be handled internally. [ 1 ] [ 2 ] [ 3 ] Outsourcing sometimes involves transferring employees and assets from one firm to another.
A company moving an internal business unit from one country to another would be offshoring or physical restructuring, but not outsourcing. A company subcontracting a business unit to a different company in another country would be both outsourcing and offshoring, offshore outsourcing. Types of offshore outsourcing include:
Impact sourcing, also known as socially responsible outsourcing, refers to an arm of the business process outsourcing (BPO) industry. It employs people at the base of the pyramid or socioeconomically disadvantaged individuals as principal workers in BPO centers to provide high-quality, information-based services to domestic and international clients. [1]
Due to trends towards specialization and outsourcing, companies increasingly focused on core competencies are engaging greater numbers of third parties to perform key functions in their business value chain; [4] third-party activity is typically responsible for driving approximately 60% of total revenue. [5]
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
Outsourcing relationship management linking to external service providers; In his 2004 book "The Outsourcing Revolution", [2] author Michael Corbett discusses the challenges of integrating two separate business entities (the client and the external service provider) across the different organizational boundaries and differing motivations and ...
Moral outsourcing refers to placing responsibility for ethical decision-making on to external entities, often algorithms. The term is often used in discussions of computer science and algorithmic fairness , [ 1 ] but it can apply to any situation in which one appeals to outside agents in order to absolve themselves of responsibility for their ...
Sales outsourcing providers include manufacturers' representatives, contract sales organizations, sales agents or SO outsourcing consultants. One way of organising the sales effort, especially when product delivery is erratic, is to replace or supplement internal resources with functionality and expertise brought in from contract sales ...