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Welcome to the BOC CARES Portal. The Philippine Bureau of Customs (BOC) utilizes a support ticket system. Issues, concerns and requests are assigned a unique ticket number which you can use to track the progress and responses online.
CARES Portal. Sign in to Bureau of Customs. To better serve you, we encourage our Clients to register for an account. Not yet registered? Create an account. I'm an agent — sign in here. If this is your first time contacting us or you've lost the ticket number, please open a new ticket.
Have an account with us? Sign In or register for an account to access all your tickets. If this is your first time contacting us or you've lost the ticket number, please open a new ticket.
CARES Portal. Account Registration. Use the forms below to create or update the information we have on file for your account.
Contacting Us You may contact us by mail, email or telephone as follows: Mail: Public Information and Assistance Division (PIAD) Office located at the Office of the Commissioner Building, Gate 3, South Harbor, Port Area, Manila E-mail: boc.cares@customs.gov.ph Telephone: 8705-6000. Last Updated 3 years ago. BOC-Privacy-Notice-and-Consent-Form.docx.