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  2. Emotions in the workplace - Wikipedia

    en.wikipedia.org/wiki/Emotions_in_the_workplace

    There can be many consequences for allowing negative emotions to affect your general attitude or mood at work. "Emotions and emotion management are a prominent feature of organizational life. It is crucial "to create a publicly observable and desirable emotional display as a part of a job role." [5]

  3. Situation, task, action, result - Wikipedia

    en.wikipedia.org/wiki/Situation,_task,_action...

    The situation, task, action, result (STAR) format is a technique [1] used by interviewers to gather all the relevant information about a specific capability that the job requires. [ citation needed ] Situation : The interviewer wants you to present a recent challenging situation in which you found yourself.

  4. Bounded emotionality - Wikipedia

    en.wikipedia.org/wiki/Bounded_emotionality

    Emotional control simply refers to how employers and employees handle the range of emotions that naturally occur in the workplace. These emotions can occur because of work, or they can be brought into work from an employee's home life. Bounded emotionality was proposed by Dennis K. Mumby and Linda Putnam.

  5. Emotional labor - Wikipedia

    en.wikipedia.org/wiki/Emotional_labor

    Some ways include: sharing emotions with peers, having a healthy social life outside of work, being humorous, and adjusting expectations of self and work. These coping skills will help turn negative emotion to positive and allow for more focus on the public in contrast to oneself.

  6. Affective events theory - Wikipedia

    en.wikipedia.org/wiki/Affective_Events_Theory

    Affective events theory model Research model. Affective events theory (AET) is an industrial and organizational psychology model developed by organizational psychologists Howard M. Weiss (Georgia Institute of Technology) and Russell Cropanzano (University of Colorado) to explain how emotions and moods influence job performance and job satisfaction. [1]

  7. Emotional intelligence - Wikipedia

    en.wikipedia.org/wiki/Emotional_intelligence

    Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.

  8. Reflective practice - Wikipedia

    en.wikipedia.org/wiki/Reflective_practice

    It is also an important way to bring together theory and practice; through reflection one is able to see and label forms of thought and theory within the context of one's work. [6] Reflecting throughout one's practice is taking a conscious look at emotions, experiences, actions, and responses, and using that information to add to one's existing ...

  9. Emotional expression - Wikipedia

    en.wikipedia.org/wiki/Emotional_expression

    Appraisal models of emotion propose that emotions are triggered by specific mental states, each with their own distinct form and function. Like the basic model of emotion, appraisal models suggest that once an emotion is activated, its expression is biologically programmed and manifests consistently whenever that emotion is experienced.

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