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In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...
In 2001, ITIL version 2 was released. In May 2007, ITIL version 3 was released (also known as the ITIL Refresh Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. ITIL Version 3 is now known as ITIL 2007 Edition.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
The CMSG has influenced national and international standards through Shirley Lacy (former Chair and committee member) who is the ITIL V3 Service Transition co-author, [7] and project mentor for the ITIL 2011 Update . [8] Shirley has also presented for the group together with other ITIL Authors. [9]
Service Transition – Virtual Machine Lifecycle Management augments the traditional set of requirements built into delivering an infrastructure component to the business. Best practices and specific tools can be used to create the right controls within each virtual machine, ensuring the behavior of all the machines is in line with the design.
Ensure that integrity of a release package and its constituent components is maintained throughout the transition activities and recorded accurately in the configuration management system. Ensure that all release and deployment packages can be tracked, installed, tested, verified, and/or uninstalled or backed out, if appropriate.
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...
The Service Portfolio is described in the ITIL books Service Strategy and Service Design. [1] The Service Portfolio is the core repository for all information for all services in an organization. Each service is listed along with its current status and history. The main descriptor in the Service Portfolio is the Service Design Package (SDP). [2]
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