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Information management embraces all the generic concepts of management, including the planning, organizing, structuring, processing, controlling, evaluation and reporting of information activities, all of which is needed in order to meet the needs of those with organisational roles or functions that depend on information. These generic concepts ...
The Information Management Body of Knowledge (IMBOK) is a management framework that organizes the concept of information management in the full context of business and organizational strategy, management and operations. It is specifically intended to provide researchers and practicing managers with a tool that makes clear the conjunction of the ...
Knowledge management (KM) technology can be categorised: Collaborative software—Software that facilitates collaboration and sharing of organisational information. Such applications provide tools for threaded discussions, document sharing, organisation-wide uniform email, and other collaboration-related features.
Executive information system (EIS) is a reporting tool that provides quick access to summarized reports coming from all company levels and departments such as accounting, human resources and operations. Marketing information systems are management Information Systems designed specifically for managing the marketing aspects of the business.
An information system (IS) is a formal, sociotechnical, organizational system designed to collect, process, store, and distribute information. [1] From a sociotechnical perspective, information systems comprise four components: task, people, structure (or roles), and technology. [2]
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Proper records management can help preserve this feature of records. Recent and comprehensive studies have defined records as "persistent representations of activities" as recorded or created by participants or observers. [6] This transactional view emphasizes the importance of context and process in the determination and meaning of records.
Tools used for controlling and improving business processes. Tools used for data consolidation and decision making. Nowadays, management tools have evolved dramatically in the last decade thanks to fast technology advances, so fast that it is difficult to select the best business tools for any situation in any company. [4]