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A centralized database (sometimes abbreviated CDB) is a database that is located, stored, and maintained in a single location. This location is most often a central computer or database system, for example a desktop or server CPU, or a mainframe computer. In most cases, a centralized database would be used by an organization (e.g. a business ...
Customer proprietary network information (CPNI) is the data collected by telecommunications companies about a consumer's telephone service. [1] It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and certain other information that appears on the consumer's telephone bill . [ 2 ]
A contact management system may be chosen because it is thought to provide the following advantages: [2] Centralized repository of contact information; Ready-to-use database with searching; Sales tracking; Email integration; Scheduling of appointments and meetings; Document management; Notes and conversation management; Customizable fields ...
Each node is identified on the network by a number, a signaling point code. Extended services are provided by a database interface at the SCP level using the SS7 network. [citation needed] The links between nodes are full-duplex 56, 64, 1,536, or 1,984 kbit/s graded communications channels.
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
Data as a service operates on the premise that data quality can occur in a centralized place, cleansing and enriching data and offering it to different systems, applications, or users, irrespective of where they were in the organization, or on the network. [3] DaaS undertakes to provide the following advantages:
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A federated database system (FDBS) is a type of meta-database management system (DBMS), which transparently maps multiple autonomous database systems into a single federated database. The constituent databases are interconnected via a computer network and may be geographically decentralized. Since the constituent database systems remain ...