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2. Fuze (company) - Wikipedia

   en.wikipedia.org/wiki/Fuze_(company)

   The products can integrate with existing enterprise software services, such as Slack, Salesforce, Gmail, Microsoft Teams, and Zapier. [7] [8] [9] The company's unified communications and collaboration (UCC) services include Fuze Pro, a subscription cloud-based service for voice calling and collaboration. It offers unlimited outbound calls in ...

3. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software. The company was founded in 1990 [3] and was acquired by ...

4. Web service - Wikipedia

   en.wikipedia.org/wiki/Web_service

   A Web service is a method of communication between two electronic devices over a network. It is a software function provided at a network address over the Web with the service always-on as in the concept of utility computing. Many organizations use multiple software systems for management.

5. HP Service Manager software - Wikipedia

   en.wikipedia.org/wiki/HP_Service_Manager_software

   HP Service Manager software. Micro Focus Service Manager is one of the applications acquired by Micro Focus when it purchased part of Hewlett-Packard Enterprise Software (HPES) in 2017. Before 2017, it was owned by HP when it purchased Peregrine Systems in 2005. [1] The application was originally known as PNMS (Peregrine Network Management System).

6. Slack (software) - Wikipedia

   en.wikipedia.org/wiki/Slack_(software)

   Slack is a cloud-based team communication platform developed by Slack Technologies, which has been owned by Salesforce since 2020. Slack uses a freemium model.Slack is primarily offered as a business-to-business service, with its userbase being predominantly team-based businesses while its functionalities are primarily focused on business administration and communication.

7. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...

8. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

9. Alvaria - Wikipedia

   en.wikipedia.org/wiki/Alvaria

   Alvaria Inc. Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts. In 2021, Aspect purchased Noble Systems Corporation; the resultant organization was ...