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2. Amazon to add 5,000 work-from-home jobs, many with benefits - AOL

   www.aol.com/finance/2017-04-06-amazon-to-add-5...

   Amazon says that more than 70 percent of part-time employees in its Virtual Customer Service and Customer Fulfillment programs work more than 20 hours per week. The benefits available to them include:

3. Layoffs, abusive calls, and AI fears: Inside the front ... - AOL

   www.aol.com/finance/layoffs-abusive-calls-ai...

   At the lower level, Amazon customer service agents, or CSAs, get paid hourly (from just north of $15 to a couple of dollars over $20 in the U.S.) to respond by phone, email, chat, and social to ...

4. Amazon axed more than 100 customer service managers in CEO ...

   www.aol.com/finance/amazon-axed-more-100...

   The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...

5. Amazon Mechanical Turk - Wikipedia

   en.wikipedia.org/wiki/Amazon_Mechanical_Turk

   As of April 2019, Requesters paid Amazon a minimum 20% commission on the price of successfully completed jobs, with increased amounts for additional services [clarification needed]. [6] Requesters can use the Amazon Mechanical Turk API to programmatically integrate the results of the work directly into their business processes and systems.

6. Amazon (company) - Wikipedia

   en.wikipedia.org/wiki/Amazon_(company)

   Amazon Maritime, Inc. holds a Federal Maritime Commission license to operate as a non-vessel-owning common carrier (NVOCC), which enables the company to manage its shipments from China into the United States. [119] Amazon Pharmacy is an online delivery service dedicated to prescription drugs, launched in November 2020. The service provides ...

7. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...