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The parent company of Expert Global Solutions, after its acquisition by Alorica in June 2016 [2]. Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas, [3] was a privately owned business process outsourcing company.
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In 2010 Alorica acquired PRC, expanding its service offerings and establishing itself as the largest minority business enterprise (MBE) in the outsourced customer contact center industry in the U.S. [6] In August 2011 it was reported that PRC founder David Epstein has reentered the call center business with a company called C3. It is located in ...
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Gary and Mary West continued to maintain 25 percent of the company. [8] In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015. [10] In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion. [1]